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BSB30120 Certificate III in Business

LET Training is maintaining our regular services to support students in the situation of the COVID-19 Outbreak. Contact us for course information if you wish to enrol or requesting support if you are an enrolled student.

About the BSB30120 Certificate III in Business

BSB30120 Certificate III in BusinessThis qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Consistent with qualification rules the qualification offered by LET Training with the following specialisations:

  • BSB30120 Certificate III in Business
  • BSB30120 Certificate III in Business (Customer Engagement)
  • BSB30120 Certificate III in Business (Administration)
  • BSB30120 Certificate III in Business (Medical Administration)

How to study with LET Training

This course is delivered entirely online, giving you the freedom to adapt it to your own lifestyle. We encourage you to study wherever you are, whenever you want. Grow your skills and get qualified without the constraints of attending physical classes.

You can study at any time, any place, with maximum flexibility.

  • Access to Online Learning portal at any time of anywhere
  • Easy-to-read course materials
  • Access to learning supports (emails, phone or visual classroom sessions, Webinars)
  • Fast Assessment response (5 working days response)

Enrol at any time and start straight after enrolment!

  • From the date of enrolment registration, you have up to 30 months to complete this qualification, but you may complete it in less time.
  • From the date of enrolment registration, you have up to 24 months to complete this qualification, but you may complete it in less time.
  • From the date of enrolment registration, you have you have up to 12 months to complete this qualification.
  • We find our students complete this qualification with varying timeframes. It just depends on your life situation and time availability.

No minimum or structured timeframe but effective time management!

  • You can complete the course as quickly as you choose.
  • On average it may take you 30-4040-5050-6060-7065-7570-80 hours to complete a unit of competency. However, this will be influenced by your experience, time availability and work rate.

Unlimited learning support!

  • Although the course is delivered online, you’re not on your own. Our expert trainers and assessors are on-hand to support you through the course.

Course Details

You can enrol and start at any time!

We are committed to seeing you through your course. To ensure you have the best chance of successfully completing your course, the following entry and study requirements apply.

  • Current Year 12: Successful completion of Australian Year 12 or equivalent or the Australian Senior VCAL Certificate; or Non-Year 12: Completion of post-secondary studies; or
  • Successful completion of Australian Year 10 or equivalent; and
  • Have at least 6 months’ work experience; and
  • Have at least 12 months’ work experience; and
  • Have at least 2 years’ work experience; and
  • Have access to a fully-functional computer loaded with a web browser, web camera and appropriate software applications to read PDF files and produce documents (using Microsoft Suite); and
  • Have reliable internet access; and
  • Have a valid email account and a telephone with a valid telephone number for learning and assessment communication, support session; and
  • Participating in interactive assessment activities and interviews.

Skills needed for study:
  • Language and literacy skills at a level that enables you to read, interpret, communicate and apply a range of information and data, to write reports and other business documents for a variety of audiences, and to present and address issues.
  • Numeracy skills at a level that enables you to plan and manage time, resources and budgets, to read and understand workplace figures, statistics and measurements, and to solve routine workplace and operational problems.
  • Technology skills to conduct online research using a web browser and to use a variety of software applications to send emails with attachments, participate in web based communications, read PDF files, and produce documents.
  • Attention to details to successfully complete all assessment tasks to the required published standard

This qualification is nationally recognised under the Australian Qualifications Framework (AQF).

Consistent with qualification rules the qualification offered by LET Training comprises the following specialisations and units of competency.

To be awarded this qualification, you are required to select a Qualification Specialisation from below and complete 13 units of competency. LET Training offers the following units:

BSB30120 Certificate III in Business

Core units (6):
  • BSBCRT311 Apply critical thinking skills in a team environment
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBSUS211 Participate in sustainable work practices
  • BSBTWK301 Use inclusive work practices
  • BSBWHS311 Assist with maintaining workplace safety
  • BSBXCM301 Engage in workplace communication
Elective units (7):
  • BSBTEC301 Design and produce business documents
  • BSBTEC302 Design and produce spreadsheets
  • BSBWHS332X Apply infection prevention and control procedures to own work activities
  • BSBWRT311 Write simple documents
  • BSBOPS302 Identify business risk
  • BSBXTW301 Work in a team
  • BSBOPS303 Organise schedules

BSB30120 Certificate III in Business (Customer Engagement)

Core units (6):
  • BSBCRT311 Apply critical thinking skills in a team environment
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBSUS211 Participate in sustainable work practices
  • BSBTWK301 Use inclusive work practices
  • BSBWHS311 Assist with maintaining workplace safety
  • BSBXCM301 Engage in workplace communication
Elective units (7):
  • BSBTEC301 Design and produce business documents
  • BSBTEC302 Design and produce spreadsheets
  • BSBWHS332X Apply infection prevention and control procedures to own work activities
  • BSBOPS304 Deliver and monitor a service to customers
  • BSBOPS305 Process customer complaints
  • BSBXDB301 Respond to the service needs of customers and clients with disability
  • SIRXCEG005 Maintain business to business relationships

BSB30120 Certificate III in Business (Administration)

Core units (6):
  • BSBCRT311 Apply critical thinking skills in a team environment
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBSUS211 Participate in sustainable work practices
  • BSBTWK301 Use inclusive work practices
  • BSBWHS311 Assist with maintaining workplace safety
  • BSBXCM301 Engage in workplace communication
Elective units (7):
  • BSBTEC301 Design and produce business documents
  • BSBTEC302 Design and produce spreadsheets
  • BSBWHS332X Apply infection prevention and control procedures to own work activities
  • BSBFIN301 Process financial transactions
  • BSBFIN302 Maintain financial records
  • BSBOPS301 Maintain business resources
  • BSBOPS303 Organise schedules

BSB30120 Certificate III in Business (Medical Administration)

Core units (6):
  • BSBCRT311 Apply critical thinking skills in a team environment
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBSUS211 Participate in sustainable work practices
  • BSBTWK301 Use inclusive work practices
  • BSBWHS311 Assist with maintaining workplace safety
  • BSBXCM301 Engage in workplace communication
Elective units (7):
  • BSBTEC301 Design and produce business documents
  • BSBTEC302 Design and produce spreadsheets
  • BSBWHS332X Apply infection prevention and control procedures to own work activities
  • BSBMED301 Interpret and apply medical terminology appropriately
  • BSBMED302 Prepare and process medical accounts
  • BSBMED303 Maintain patient records
  • BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment

Upon enrolment, you will be provided with detailed assessment task specifications and activities specific to the relevant unit of competency (via the Learning Management System). For example, you may be required to:

  • Complete projects and/or portfolios of evidence;
  • Answer a series of knowledge-based short answer questions;
  • Participate in interviews and/or interactive activities in a simulated business environment.

You will be required to submit your evidence for evaluation to the assessor, who will continue to maintain contact with you during the assessment decision-making process. You will also be provided with opportunities to adjust and resubmit your assessments based on the assessor’s feedback.

You are well supported throughout your course, so you won’t feel alone!

LET Training strives in many ways to support you in your learning. This includes:

Providing resources and services accessible to our online and recorded webinars and support resources published on LET Training website Learning Support page; and

Unlimited opportunities to discuss your course work on a one-on-one basis with a specialist trainer between Monday to Friday, 9am to 5pm (NSW Business Days and Time) via:

  • Telephone
  • Email (responded within 24 business hours)
  • Web-based Applications (e.g. Skype, Zoom, Microsoft Teams)

Career Opportunities

Successful completion of Certificate III in Business can qualify you for a range of roles and positions, including:
  • Customer Service Representative
  • Office assistant
  • Administrative Assistant
  • Medical Receptionist
  • Medical Secretary
  • Records Assistant

Recognition of Prior Learning (RPL)

For those currently working in a work health and safety position, with over 5 years business management experience, ask our friendly course consultants about our Recognition of Prior Learning (RPL) eligibility. Our expert trainer will develop a tailored training plan for you based on your existing role and experience.

Study pathways

Will previous study and experience count?

LET Training recognises Recognition of Prior Learning (RPL) which takes into account the knowledge and skills you have already gained through your previous education and work history, attributing this to your enrolled qualification course. This may be through formal or informal training and can result in credits towards your qualification. More information can be found in the Student Handbook.

Future education pathways

After successfully completing the Certificate III in Business, you are eligible to pursue your study in Certificate IV in Business or Human Resource Management, or Leadership and Management.

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This course is Nationally Accredited by the Australian Government under the Australian Qualification Framework (AQF).

BSB30120 Certificate III in Business

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This course is Nationally Accredited by the Australian Government under the Australian Qualification Framework (AQF).
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