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LET Training Code of Practice

LET Training has agreed to operate within the Standards set by the Australian Skills Quality Authority (ASQA), which include the National VET regulator Act 2011 and the National VET Regulator (NVR) Standards.

LET Training is committed to providing supportive and positive outcomes from all services provided to our clients. All staff recognise the rights of students and provide information, advice and support that are consistent with our Code of Practice.

If, at any time, you feel that any staff member is not abiding by our Code of Practice, you may report your complaints or grievance to your supervisor/trainer or anyone in our organisation; or complete our complaints and appeals form.

We provide and support the following services within our Code of Practice:
1. Access & Equity
LET Training is committed to integrating Access and Equity principles within all our services that we provide to our clients. All staff recognise the rights of students and provide information, advice and support that is consistent with our Code of Practice. Regardless of cultural background, religion, gender, sexuality, disability, location or age you have the right to learn in an environment that is free from discrimination and harassment and be treated in a fair and considerate manner while you are studying with us.
2. Appeal & Complaints Procedures

We have a documented procedure that covers any assessment appeals or general complaints. Should you have an appeal or complaint, information on the process is provided in this Handbook, as well as in our policies listed on our website.

3. Client Support
We currently offer support in assessment options including recognition of prior learning (RPL); options in delivery modes; trainer support during course enrolment; training needs analysis; special needs, including language, literacy and numeracy; clarifying information by contacting us through provided contact details.
4. Course Extension Policy
LET Training will not be obliged under any circumstances to extend the period of a student’s enrolment if the student has not completed the course in the allocated time. Once the allocated time for a given course has ended the student will no longer be given access to the course material and/or be assessed in any work completed beyond the course due date. Enrolment can be extended with the payment of an additional fee.
5. Course Information
Specific course information is provided on our website for all courses currently on offer. We are happy to discuss and clarify any questions you may have regarding this information.
6. Discrimination
LET Training will not tolerate any unlawful discrimination or harassment by RTO staff of any job applicant, employee or client, based on their sex, pregnancy, marital status, race (including colour, ethnic background, national identity and ethno- religion), homosexuality, disability or age, etc. Harassment includes any form of behaviour that a person does not want, finds offensive, humiliating or intimidating and is either sexual, or targets them because of the factors mentioned above.
7. Enrolment Process
We provide clear information on the qualifications/courses that we offer. This includes the training and learning outcomes, any required skills or knowledge, as well as any additional training pathways. Our enrolment process requires you to complete an enrolment form and provide as much relevant information as possible to ensure we provide training to suit your needs. All information collected is kept confidential and subject to our Privacy Policy in this Code of Practice. Before and during course enrolment, we provide students access to our Student Handbook as well as our Code of Conduct to ensure all students are aware and understand the information contained in both. We will, at any time, welcome questions relating to this Student Handbook, our Code of Conduct and training/assessment requirements to ensure clarity.
8. External Review
LET Training agrees to participate in external monitoring and audit processes. This covers random quality audits, audit following complaint and audit for the purpose of re-registration.
9. Fees & Charges
Information on fees, charges and refunds are clearly documented on our website and the enrolment form. Information on refunds is provided in this Student Handbook.
10. Flexible Learning & Assessment Procedures
Our training and assessment procedures are flexible and consider student needs. We will ensure:
  • All required resources for the delivery of any course are in place and to the most current industry standards.
  • Training and assessment will only be conducted by qualified staff.
  • All training and assessment will be to the nationally set standard prescribed in the relevant.
  • Training Package or accredited course material.
This means that training and assessment you receive with us is done in accordance of the national quality-training framework.
11. Language, Literacy & Numeracy (LLN)
LET Training is committed to ensuring accessibility to all prospective students for the training courses we provide. We also recognise that at times language and literacy problems may restrict a person from achieving the competencies required for particular courses or programs. LET Training will make every effort to assess a prospective client or student’s ability to carry out all the learning tasks and required assessments before enrolment. Where possible, the learning activities/assessments may be modified to compensate for those with literacy or numeracy skill needs. Please refer to our Language, Literacy and Numeracy Policy for further information.
12. Legislative Requirements
LET Training will meet all legislative requirements of State and Federal Government. In particular, LET Training will always fulfil its legislative and regulatory obligations in respect of:
  • Work Health and Safety
  • Anti-Discrimination, including Equal Opportunity, Racial Vilification and Disability Discrimination
  • Workplace harassment (including sexual harassment), victimisation and bullying
  • Privacy
  • Vocational Education and Training
  • Copyright.
13. Management & Administration
LET Training has policies, procedures and management strategies, which ensure sound financial and administrative practices. Management guarantees the organisation’s sound financial position and safeguards student fees. Our refund policy is fair and equitable. Student records are managed securely and confidentially and are available for student perusal on request.
14. Marketing & Advertising
LET Training ensures any marketing of vocational education and training products are done so with integrity, accuracy and professionalism. We make every endeavour to avoid vague and ambiguous statements. In the provision of information, no false or misleading comparisons are drawn with any other training organisation or training product.
15. Quality Management Focus
LET Training has a commitment to providing quality service and has a strong focus on continuous improvement. We value feedback from students, staff and employers for incorporation into future programs.
16. Recognition of Prior Learning (RPL)
Recognition of prior learning assessment is available to all students. If you believe you have relevant skills and abilities that you have learnt in your past, please contact the relevant course trainer. They will discuss the evidence requirements you will need to provide, and support documentation as required.
17. Debt Collection – Non-Payment of agreed fees

It is the student’s responsibility to ensure there are sufficient funds in his/her nominated bank account or credit card to enable payments.

To minimise risk to LET Training, outstanding debt is managed through a transparent debt collection process. If training and assessment have been provided (as per agreed enrolment terms) and the student, or the organisation that arranged for the enrolment of staff, has not been forthwith in paying the agreed amount, LET Training will engage a registered debt collector to recover the outstanding amount and any fees associated with this engagement will be added to the outstanding fees. The student’s enrolment will also be suspended until payment is received. During the suspension, students will be denied access to training materials, support services and the online learning system.

18. Sanctions
LET Training will honour all guarantees outlined in this Code of Practice. We understand that if we do not meet the obligation of this Code or supporting regulatory requirements, we may have our registration as a Registered Training Organisation withdrawn.
19. Staff Responsibilities
At LET Training, all staff have been inducted in his/her responsibilities regarding access and equity principles. Staff are required to act in accordance with the Code of Practice and all students are made aware of his/her rights and responsibilities. All students have the same access to courses offered irrespective of gender, culture, linguistic background, race, or disability.
20. Student Records
Students have access to their own records at any time. This is provided within our learning management system. Alternatively, students can request this information via phone or email. Please refer to our Privacy Policy for more information.
21. Student Responsibilities
LET Training students have the following responsibilities:
  • To become familiar with relevant LET Training policies and procedures, and the student handbook and comply with any student requirements contained therein including applicable legislative requirements;
  • To have access to a fully functional computer loaded with a web browser and appropriate software applications to read PDF files and produce documents (with Microsoft Suite);
  • To have reliable internet access;
  • To have a valid email account for learning and assessment communication;
  • To have a smartphone and a valid telephone number for learning and assessment communication, support, interviews and session recording;
  • To respect the working environment of others at LET Training and to follow related policies and procedures;
  • To undertake their studies to the best of their abilities;
  • To be responsible for their own learning and meet deadlines for work to be submitted;
  • To submit work without plagiarising or cheating;
  • To consult with LET Training in a timely manner if problems/issues arise;
  • To comply with the requirements of the course they are enrolled in.
22. Student Standards
Students are required to ensure all the work they submit for assessment is his/her own work. Students must confirm the authenticity of work submitted as being his/her own as part of the terms and conditions of enrolment. To ensure all students receive equal opportunities and gain the maximum from his/her time with us, these rules apply to all enrolled students:
  • To maintain minimum standards of etiquette and courtesy during your discussions with all stakeholders. These standards include but are not restricted to:
    1. Use of appropriate language in all forms of communication
    2. Copying work and breaching plagiarism standards
  • To conduct themselves in a responsible, polite and safe manner and refrain from abuse towards LET Training employees or other.
  • To follow all reasonable instructions provided by the LET Training employees.
  • To conduct themselves in a courteous, polite and ethical manner and in a manner which
  • demonstrates tolerance and respect for others and supports the principles of equal opportunity, anti-discrimination and occupational health safety and environment.
Consequences for inappropriate and discriminatory communication may result in your enrolment being terminated and a statement of attainment issued for any units completed to date. Any person who has had their enrolment suspended or terminated has the right to appeal through our appeals process.
23. Training & Assessment standards
LET Training staff have the appropriate qualifications and experience to deliver the training and assess competence relevant to the training products offered.
24. Welfare & Guidance Services
We will endeavour to provide information and guidance to all students. This includes but is not limited to:
  • Learning pathways and possible RPL opportunities;
  • Provision for special learning needs including Language, Literacy and Numeracy.
Related policy and procedures