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LET Training Code of Practice
1. Commitment to Quality
LET Training is committed to delivering high-quality, nationally recognised vocational education and training (VET) services. This Code of Practice governs our operations, ensuring adherence to ethical standards, student rights, and regulatory compliance. 2. Governance and Compliance
2.1 Legislative Compliance
LET Training operates in accordance with:
- The National Vocational Education and Training Regulator Act 2011 (Cth) and related frameworks
- Standards for NVR Registered Training Organisations 2025
- All applicable Commonwealth and State legislative and regulatory requirements
- All stakeholders (staff, students, partners) are informed of legal obligations.
2.2 Risk Management
- Proactive identification and mitigation of risks related to compliance with applicable legislative and regulatory requirements and business sustainability and service quality.
2.3 Audit and Review
- Annual compliance audits conducted.
- Continuous improvement actions documented and implemented.
3. Student Rights and Responsibilities
3.1 Student Rights
- Inclusive training tailored to diverse needs (e.g., disability, cultural, LLND support).
- Non-discriminatory practices for all students.
3.2 Student Responsibilities
- Adhere to policies (e.g., refund, plagiarism, AI-generated work prohibition).
- Maintain reliable IT access (computer, internet, smartphone).
- Ensure role-play assessment activity participants are 18+ and consent to recording.
- Communicate issues promptly with LET Training.
- Keep contact details updated (accept calls/emails).
- Meet deadlines for submissions and enrolment terms.
- Fulfill the requirements of their enrolled course, including securing a suitable organisation for completing the required work placement component for students enrolled in health support and community services courses.
- Respect learning environments and follow policies.
3.3 Student Standards
- Maintain professionalism in all communications (no abusive language).
- Submit original work (plagiarism prohibited).
- Follow trainer instructions and demonstrate respect, tolerance, and safety.
3.4 Consequences for misconduct
- Enrolment termination (Statement of Attainment issued for completed units).
- Right to appeal via formal process.
3.5 Learning Support Services
- Personalised advice on course progression, qualifications, and career pathways.
- Recognition of Prior Learning (RPL) and credit transfer opportunities.
- Language, Literacy and Numeracy, and Digital Literacy (LLND) support.
- Individualised assistance for learning difficulties, disabilities, or accessibility needs.
- Dedicated trainer support throughout enrolment.
- Referrals to external welfare, counselling, or community services where required.
4. Training and Assessment
4.1 Training and Assessment Strategies
- Aligned with Training Package & industry needs.
- Quality resources (trainers, facilities, materials).
4.2 Assessment Practices
- Fair, valid, competency-based assessments.
- Transparent evidence collection with student input.
- Regular validation for consistency.
4.3 Reassessment & Appeals
- Reassessment if competency not met.
- Complaints/appeals handled fairly and confidentially.
4.4 Recognition of Prior Learning (RPL) & Credit Transfer
- Fair RPL assessments for work/informal learning.
- Consistent credit outcomes for components of a qualification based on identified equivalence in content and learning outcomes between matched qualifications.
5. Marketing and Enrolment
5.1 Marketing and Advertising
- Accurate representation of AQF/VET qualifications.
- No misleading employment outcome claims.
5.2 Recruitment and Induction
- Transparent enrolment procedures.
- Pre-enrolment course information provided.
5.3 Fees, Charges, and Refunds
- Clear fee structures & refund policies.
- Prepaid fees protected per VQF.
5.4 Debt Collection
- Outstanding fees managed by LET Training accounts and via registered debt collectors.
- Enrolment suspended/cancelled if unpaid.
6. Industry and Employer Engagement
- Regular industry consultation to align training with workplace needs.
- Feedback-driven curriculum development.
7. Staff and Operational Standards
7.1 Trainer and Assessor Competency
- Current industry skills & mandated qualifications.
- Ongoing professional development.
7.2 Staff Responsibilities
- Adhere to roles, policies, and equity principles.
- Complete induction & professional development.
7.3 Recordkeeping & Certification
- Secure records per Privacy Act 1988.
- AQF-compliant certifications with correct NRT logo & RTO number.
- AVETMISS reporting compliance.
8. Disciplinary and Grievance Procedures
8.1 Disciplinary Procedures
- Misconduct addressed promptly for a safe learning environment.
8.2 Complaints and Appeals
- Impartial resolution with natural justice principles.
9. Transition and Continuous Improvement
9.1 Transition of Training Products
- Superseded qualifications phased out with minimal disruption.
9.2 Quality Management
- Stakeholder feedback drives improvements.
10. Sanctions
Failure to comply may result in RTO registration withdrawal. Related policy and procedures