Home / Learning Support

support services

Enrol with LET Training and get access a range of support services including knowledgeable trainers, extensive materials and online support.
Email: info@lettraining.com.au

Play Video

Webinars

To support our students we are planning to offer a rolling schedule of online webinars. These sessions are designed to respond to the needs of participants, and are free of charge for all students. Webinar schedules will be published via email to each enrolled student. To participate in these webinars, you will need to register for your chosen webinar via email.

Accredited Trainer

We’re a community of people working together to develop others and, the team at LET Training will do everything we can to help you progress in your goals and dreams.

By contacting your trainer, you’ll also get a chance to meet us online, over the phone and face to face. It’s a great opportunity to ask questions and share your learning experiences.

New messages are checked every day, we’ll get back to your query as soon as possible.

Remember – there are no silly questions.

Technical Support

Technical support

At LET Training and Consultation Services we know how frustrating it can be when a file can’t be downloaded or a link doesn’t work, or a document doesn’t look the way that it should.

Some of the ways we can help are:

A phone call. Let us know if you are having problems. We really appreciate this because if you are having a problem chances are that someone else may be experiencing a similar problem. Sometimes when you are studying online it’s great to have a voice to guide you through.

Send an email. If you can include a screenshot of the problem that would be great. The more information the easier it is for us to help you.

Download Software, if there is an issue:

Browsers – 

Chrome: https://www.google.com/chrome/browser/desktop/

Mozilla Firefox: https://www.mozilla.org/en-US/firefox/new/

Plugins – 

Adobe Flashhttps://get.adobe.com/uk/reader/?promoid=BUIGO

ASSESSMENT

To submit your assessment please login to your online learning account at:  https://let.tutis.com.au/tpi/login

There is no specific timeline for you to submit your assessments. We strongly recommend that you submit your assessment within the course term.

If a student fails to submit their assessment by the due date and does not seek an extension their enrolment in the course will be withdrawn. Students retain the right to contact LET Training after this point to have their enrolment re-instated if exceptional circumstances apply.

In addition to an individual student’s circumstances, reinstatement of enrolment is subject to whether individual units of competency have been deleted or superseded from a Training Package.

If you are completing assessment through Recognition of Prior Learning (RPL) you will have six weeks to submit your assessment from the date you receive the Candidate RPL Application Guide.

If your assessment is returned to you because it is incomplete or insufficient,  you will have the opportunities to adjust and resubmit your assessment for marking. In order to resubmit your assessment, simply login to your LET Training online learning account to proceed.

Assessment extensions can be granted to students who are experiencing difficulty or hardship in completing their assessment. This can include following and charges apply:

Medical circumstances: where a student’s medical condition has changed to such an extent that he or she is unable to undertake the assessmentFree of chargeEvidence/s must submitted to satisfy the applicationMaximum 3 months from the due date.
Family/personal circumstances: death or severe medical problems within a family, or unforeseen family financial difficulties, so that it is unreasonable to expect a student to complete their assessmentFree of chargeEvidence/s must submitted to satisfy the applicationMaximum 3 months from the due date.
Work commitments or any other reason$ 280Written Application3 months from the due date.
$460Written Application6 months from the due date.

 

If you wish to apply for an extension to your assessment due date you must do so before your due date expires.

submit all extension requests via email to admin@lettraining.com.au.

If a student fails to submit their assessment by the final due date their enrolment will be withdrawn. After this time students will need to reenrol in the course.

You will have three attempts in total to submit evidence for assessment. This includes your original submission as well as additional re-submissions.

If you disagree with an assessment decision, please contact LET Training at complaints@lettraining.com.au in the first instance to discuss your result. If you wish to formally appeal an assessment decision please complete the Appeal Assessment Decision form and submit it to LET Training. Please refer to the Student Handbook for further information.

If you lose or damage a certificate issued to you by LET Training you may apply to have it re-issued. The following charges apply:

Statement of AttainmentFor partial completion of a qualification$25
Qualification and Academic TranscriptFor completion of all the requirements for a qualification$30

 

If you wish to have a certificate reissued please contact us via admin@lettraining.com.au to request an application form.