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Home / Learning Support

support services

Enrol with LET Training and get access a range of support services including knowledgeable trainers, extensive materials and online support.


Essential Skills

Essential technology skills will help you to organise your written and video assessment activities so that working on them for each Unit that you’re enrolled in will be easier to manage.
Technology resources:
How to share a Dropbox file or folder
How to use Microsoft Teams
How to use Zoom meetings
How to answer a Skype call


To support our students we are planning to offer a rolling schedule of online webinars. These sessions are designed to respond to the needs of participants, and are free of charge for all students. Webinar schedules will be published via email to each enrolled student. To participate in these webinars, you will need to register for your chosen webinar via email.

Accredited Trainer

We’re a community of people working together to develop others and, the team at LET Training will do everything we can to help you progress in your goals and dreams.

By contacting your trainer, you’ll also get a chance to meet us online, over the phone and face to face. It’s a great opportunity to ask questions and share your learning experiences.

New messages are checked every day, we’ll get back to your query as soon as possible.

Remember – there are no silly questions.

Technical Support

Technical support

At LET Training and Consultation Services we know how frustrating it can be when a file can’t be downloaded or a link doesn’t work, or a document doesn’t look the way that it should.

Some of the ways we can help are:

A phone call. Let us know if you are having problems. We really appreciate this because if you are having a problem chances are that someone else may be experiencing a similar problem. Sometimes when you are studying online it’s great to have a voice to guide you through.

Send an email. If you can include a screenshot of the problem that would be great. The more information the easier it is for us to help you.

Download Software, if there is an issue:

Browsers – 


Mozilla Firefox:

Plugins – 

Adobe Flash


To submit your assessment please login to your online learning account at:

There is no specific timeline for you to submit your assessments. We strongly recommend that you submit your assessment within the course term.

If a student fails to submit their assessment by the due date and does not seek an extension their enrolment in the course will be withdrawn. Students retain the right to contact LET Training after this point to have their enrolment re-instated if exceptional circumstances apply.

In addition to an individual student’s circumstances, reinstatement of enrolment is subject to whether individual units of competency have been deleted or superseded from a Training Package.

Students enrolled with LET Training are offered the opportunity to apply for recognition of prior learning (RPL) within their enrolled term.
LET Training will adopt and deploy a six (6) step process to ensure that all students have fair and equal access to being granted recognition of prior learning or current competency.
  1. Information session with the nominated assessor
  2. Evidence gathering for RPL application preparation
  3. Application and assessment fees to be charged in addition to the course fees
  4. Application submission
  5. RPL application assessment
  6. Notification of assessment determination
Important: this contextualised assessment service is on a fee for service mode in addition to the course fees. Detailed application and assessment fees are outlined in the information sheet – click here to download an information sheet.

If your assessment is returned to you because it is incomplete or insufficient,  you will have the opportunities to adjust and resubmit your assessment for marking. In order to resubmit your assessment, simply login to your LET Training online learning account to proceed.

The course/s start and end dates are provided and accessible at all times to each student under “My enrolments” of the Online Learning Portal. It’s the students’ responsibility to manage their study plan and complete required assessments within the enrolled term.

Enrolment term extensions will be granted to students who are experiencing difficulty or hardship in completing their courses. These include the following circumstances with charges apply in writing to LET Training:

A. Medical circumstances:
Where a student’s medical condition has changed to such an extent that he or she is unable to undertake the assessment
Extension termMaximum 3 months from the due dateFree of chargeEvidence/s must submit to satisfy the application.
B. Family/personal circumstances:
Death or severe medical problems within a family, or unforeseen family financial difficulties, so that it is unreasonable to expect a student to complete their assessment
Extension termMaximum 3 months from the due dateFree of chargeEvidence/s must submit to satisfy the application.
C. Work, family commitments or any other circumstances:
Such as but not limited to full-time work arrangement/s, change of work commitments, change of job or roles, manage work and/or family, relocate from a city/State to another, moving a house, committed to an additional/another course of development, personal or business travel commitments.
Extension TermCert IV single courseDouble Cert IV double course
3 months$350$480
6 months$580$680
Extension TermSingle Diploma courseDouble Diploma course; and
Diploma and Cert IV double course
3 months$450$580
6 months$680$780
Extension TermSingle Advanced Diploma courseDouble Adv Diploma course; and
Double Adv Diploma & Diploma course
3 months$550$680
6 months$780$880

If you disagree with an assessment decision, please contact LET Training at in the first instance to discuss your result. If you wish to formally appeal an assessment decision please complete the Appeal Assessment Decision form and submit it to LET Training. Please refer to the Student Handbook for further information.

If you lose or damage a certificate issued to you by LET Training you may apply to have it re-issued. The following charges apply:

Statement of AttainmentFor partial completion of a qualification$25
Qualification and Academic TranscriptFor completion of all the requirements for a qualification$30

If you wish to have a certificate reissued please contact us via to request an application form.