LET Training Code of Practice
LET Training has agreed to operate within the Standards set by the Australian Skills Quality Authority (ASQA), which include the National VET regulator Act 2011 and the National VET Regulator (NVR) Standards.
LET Training is committed to providing supportive and positive outcomes from all services provided to our clients. All staff recognise the rights of students and provide information, advice and support that are consistent with our Code of Practice.
If, at any time, you feel that any staff member is not abiding by our Code of Practice, you may report your complaints or grievance to your supervisor/trainer or anyone in our organisation; or complete our complaints and appeals form.
We have a documented procedure that covers any assessment appeals or general complaints. Should you have an appeal or complaint, information on the process is provided in this Handbook, as well as in our policies listed on our website.
- All required resources for the delivery of any course are in place and to the most current industry standards.
- Training and assessment will only be conducted by qualified staff.
- All training and assessment will be to the nationally set standard prescribed in the relevant.
- Training Package or accredited course material.
- Work Health and Safety
- Anti-Discrimination, including Equal Opportunity, Racial Vilification and Disability Discrimination
- Workplace harassment (including sexual harassment), victimisation and bullying
- Vocational Education and Training
It is the student’s responsibility to ensure there are sufficient funds in his/her nominated bank account or credit card to enable payments.
To minimise risk to LET Training, outstanding debt is managed through a transparent debt collection process. If training and assessment have been provided (as per agreed enrolment terms) and the student, or the organisation that arranged for the enrolment of staff, has not been forthwith in paying the agreed amount, LET Training will engage a registered debt collector to recover the outstanding amount and any fees associated with this engagement will be added to the outstanding fees. The student’s enrolment will also be suspended until payment is received. During the suspension, students will be denied access to training materials, support services and the online learning system.
- To become familiar with relevant LET Training policies and procedures, and the student handbook and comply with any student requirements contained therein including applicable legislative requirements;
- To have access to a fully functional computer loaded with a web browser and appropriate software applications to read PDF files and produce documents (with Microsoft Suite);
- To have reliable internet access;
- To have a valid email account for learning and assessment communication;
- To have a smartphone and a valid telephone number for learning and assessment communication, support, interviews and session recording;
- To respect the working environment of others at LET Training and to follow related policies and procedures;
- To undertake their studies to the best of their abilities;
- To be responsible for their own learning and meet deadlines for work to be submitted;
- To submit work without plagiarising or cheating;
- To consult with LET Training in a timely manner if problems/issues arise;
- To comply with the requirements of the course they are enrolled in.
- To maintain minimum standards of etiquette and courtesy during your discussions with all stakeholders. These standards include but are not restricted to:
- Use of appropriate language in all forms of communication
- Copying work and breaching plagiarism standards
- To conduct themselves in a responsible, polite and safe manner and refrain from abuse towards LET Training employees or other.
- To follow all reasonable instructions provided by the LET Training employees.
- To conduct themselves in a courteous, polite and ethical manner and in a manner which
- demonstrates tolerance and respect for others and supports the principles of equal opportunity, anti-discrimination and occupational health safety and environment.
- Learning pathways and possible RPL opportunities;
- Provision for special learning needs including Language, Literacy and Numeracy.