- Save up 25% with double qualification courses
- Flexible Payment Plan
- Expert trainers on hand to support you
support services
Enrol with LET Training and get access a range of support services including knowledgeable trainers, extensive materials and online support.
Email: info@lettraining.com.au
BEING AN EFFECTIVE LEARNER
Study actively and effectively.
Useful resources:
Essential Skills
Webinars
Accredited Trainer
We’re a community of people working together to develop others and, the team at LET Training will do everything we can to help you progress in your goals and dreams.
By contacting your trainer, you’ll also get a chance to meet us online, over the phone and face to face. It’s a great opportunity to ask questions and share your learning experiences.
New messages are checked every day, we’ll get back to your query as soon as possible.
Remember – there are no silly questions.
Technical Support
At LET Training and Consultation Services we know how frustrating it can be when a file can’t be downloaded or a link doesn’t work, or a document doesn’t look the way that it should.
Some of the ways we can help are:
A phone call. Let us know if you are having problems. We really appreciate this because if you are having a problem chances are that someone else may be experiencing a similar problem. Sometimes when you are studying online it’s great to have a voice to guide you through.
Send an email. If you can include a screenshot of the problem that would be great. The more information the easier it is for us to help you.
Download Software, if there is an issue:
Browsers –
Chrome: https://www.google.com/chrome/browser/desktop/
Mozilla Firefox: https://www.mozilla.org/en-US/firefox/new/
Plugins –
Adobe Flash: https://get.adobe.com/uk/reader/?promoid=BUIGO
ASSESSMENT
To submit your assessment please login to your online learning account at: https://let.tutis.com.au/tpi/login
There is no specific timeline for you to submit your assessments. We strongly recommend that you submit your assessment within the course term.
If a student fails to submit their assessment by the due date and does not seek an extension their enrolment in the course will be withdrawn. Students retain the right to contact LET Training after this point to have their enrolment re-instated if exceptional circumstances apply.
In addition to an individual student’s circumstances, reinstatement of enrolment is subject to whether individual units of competency have been deleted or superseded from a Training Package.
- Information session with the nominated assessor
- Evidence gathering for RPL application preparation
- Application and assessment fees to be charged in addition to the course fees
- Application submission
- RPL application assessment
- Notification of assessment determination
If your assessment is returned to you because it is incomplete or insufficient, you will have the opportunities to adjust and resubmit your assessment for marking. In order to resubmit your assessment, simply login to your LET Training online learning account to proceed.
The course/s start and end dates are provided and accessible at all times to each student under “My enrolments” of the Online Learning Portal. It’s the students’ responsibility to manage their study plan and complete required assessments within the enrolled term.
Enrolment term extensions will be granted to students who are experiencing difficulty or hardship in completing their courses. These include the following circumstances with charges apply in writing to LET Training:
| A. Medical circumstances: Where a student’s medical condition has changed to such an extent that he or she is unable to undertake the assessment | |||
| Extension term | Maximum 3 months from the due date | Free of charge | Evidence/s must submit to satisfy the application. |
| B. Family/personal circumstances: Death or severe medical problems within a family, or unforeseen family financial difficulties, so that it is unreasonable to expect a student to complete their assessment | |||
| Extension term | Maximum 3 months from the due date | Free of charge | Evidence/s must submit to satisfy the application. |
| C. Work, family commitments or any other circumstances: Such as but not limited to full-time work arrangement/s, change of work commitments, change of job or roles, manage work and/or family, relocate from a city/State to another, moving a house, committed to an additional/another course of development, personal or business travel commitments. | |||
| Extension Term | Cert IV single course | Double Cert IV double course | |
| 3 months | $350 | $480 | |
| 6 months | $580 | $680 | |
| Extension Term | Single Diploma course | Double Diploma course; and Diploma and Cert IV double course | |
| 3 months | $450 | $580 | |
| 6 months | $680 | $780 | |
| Extension Term | Single Advanced Diploma course | Double Adv Diploma course; and Double Adv Diploma & Diploma course | |
| 3 months | $550 | $680 | |
| 6 months | $780 | $880 | |
If you disagree with an assessment decision, please contact LET Training at complaints@lettraining.com.au in the first instance to discuss your result. If you wish to formally appeal an assessment decision please complete the Appeal Assessment Decision form and submit it to LET Training. Please refer to the Student Handbook for further information.
If you lose or damage a certificate issued to you by LET Training you may apply to have it re-issued. The following charges apply:
| Statement of Attainment | For partial completion of a qualification | $25 |
| Qualification and Academic Transcript | For completion of all the requirements for a qualification | $30 |
If you wish to have a certificate reissued please contact us via admin@lettraining.com.au to request an application form.
