Mar
21
Team leaders
A team leader oversees the functions of a workgroup by monitoring, guiding and leading a team of people. They are also responsible for motivating team individuals, therefore, providing positive enforcement to inspire the team to meet goals and KPIs. A team leader often works alongside other members of the team. Team Leader Responsibilities Coaching…
Feb
14
Customer support officers
A customer support officer job involves communicating with stakeholders via telephone, face-to-face or email regarding a particular service or product. Customer support officers generally work in a contact centre or the customer support department of a business. In addition, they are also responsible for answering a wide range of inquiries to stakeholders in relation to…
