Frontline Managers

Frontline Managers

A frontline manager is the first or second manager, who is directly responsible for production of goods and services. Frontline managers jobs are always evolving and dynamic; therefore a frontline manager needs to be able to adapt to business changes regularly.


Frontline Manager Responsibilities

Interacting With Customers

Frontline managers interact with customers regularly and deal with responsibilities in a constant business environment.

Managing Company Time

How employees spend their time could be crucial to business success so frontline managers may monitor staff performance indicators or success rates.

Problem Solving

Often in a frontline position you have the best insight on what your customers like and what they don’t like.

As well as how your customers are, what are the usual questions or concerns.

Working as a frontline manager, issues your staff or customers bring to you should be addressed with both short term solutions and long term solutions.

You are also faced with situations where you need to make a quick decisions; therefore need problem solving skills.

Supervising Staff

This may involve monitoring interactions, daily performance, job duties and allocation of work.


Frontline Manager Skills

Strategic Thinking

As a frontline manager you often need to make decisions quickly but strategically focused.

Leading a Team

Team leading is essential in this role, leaders are there to inspire and guide team members when leading a team.


Like most leadership roles, communicating well with staff is a great skill to have.

Communication takes many forms, whether that is direct communication or other forms of communication like presenting research information.

Recruitment, Onboarding and Training Skills

Responsible for training staff and are involved in recruitment and onboarding.


Average Pay for a Frontline Manager

According to the average pay for a frontline manager is $75,603


How to become a Frontline Manager

If a career as a frontline manager sounds like something you want to do, we can help you!

Enrol in our Certificate IV in Business and specialise your skills in operations.

OR; Enrol in our Certificate IV in Leadership and Management

OR Enrol in our Diploma of Leadership and Management

All of the above courses are nationally recognised and qualify individuals for a role as a frontline manager. 



Head to the course page link and select enrol now

Once your enrolment application has been received, we will start processing your application.

After that, your application will take 1 business day to process.



Contact a learning and development consultant at LET Training.

They will be able to send you a information pack on the course and give you a call to discuss your study needs further.

CONTACT LET Training – (02) 9633 3929

About LET Training

LET Training provides nationally recognised online training courses. From Human Resources to Leadership & Management, Business & Administration and Work Health & Safety, all of our courses are delivered entirely online. You can study anywhere, anytime.
As a National Registered Training Organisation (RTO no.41179), LET Training is proud to deliver online training courses at a variety of levels. All students studying with LET Training will receive support from our dedicated trainers five-days-a-week.
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