A supervisor is a lower-level management position that is based on authority over workers in the workplace. Supervisors mainly look after communicating organizational needs, whilst working towards achieving organizational goals and objectives within a team of individuals.


Supervisor Responsibilities

Organizing Team Workflow

A supervisor oversees a team of individuals to achieve day to day team expectations; therefore a supervisor will organize the flow of the teams’ tasks and responsibilities. Workflow organisation may involve:

  1. Workflow name identification
  2. Start and end dates
  3. What is needed to complete work tasks
  4. Tasks and activities expected
  5. Identify the priority order of tasks to be completed

Once workflow organisation is established, supervisors will then communicate to the team the workflow plan.

Setting Team Goals

As a supervisor you will generally be working within a team; however, you will likely be overseeing team expectations vs team achievements. Team goals can be set, for example, SMART goals – SMART goals are specific, measurable, attainable, relevant and time-bound goals.

It is important as a leader to ensure the goals being set are SMART goals and they can help to ensure objectives are attainable within a certain time frame.

Monitoring Employee Productivity

Employee productivity is the amount of work or output being produced by an employee, within a specified time frame.  Monitoring employee productivity may involve:

  1. Measuring goals/KPIs
  2. Measuring quality of work
  3. Measuring the amount of work completed
  4. Monitoring stakeholder communications and reporting on outcomes

Complaints Handling

Managing complaints may come in different forms, they may be team-based complaints or customer service-related complaints. It may also depend on the industry, some supervisors may not work in a customer-focused industry.

The strategy’s a supervisor may consider when dealing with complaints could be:

  1. Staying calm and listening staying calm is important for the business’s presentation as well as thinking with a clear mind. Listening to all points is necessary in order to make a decision but it also shows respect to the stakeholder in question and may not make them feel unheard.
  2. Acknowledging the problem regardless of who is “right” and who is “wrong” acknowledging the concern is vital to dealing with complaints.
  3. Getting the facts – Gather all the information you need before offering any solutions or making assumptions. For example: Analysing previous communication, analysing data reports or speaking to witnesses.
  4. Offering a solution – Solutions will likely depend on organisational policies and procedures, organisational complaints handling strategies, relevant laws and legislations, employment contracts (if applicable), the facts gathered, the severity of the complaint and lastly how the proposed solutions to this complaint may affect stakeholders and/or the business.

Submit Performance Reports

As a supervisor, you will likely report to mid-level or upper-level management. Performance reports will likely be expected, performance reports may involve reports on team expectations vs team achievements.

Assist with Recruitment and Onboarding

A supervisor will likely assist with recruitment and onboarding. Recruitment refers to the overall process of identifying, sourcing, screening, shortlisting, and interviewing candidates for jobs within an organization. Onboarding is when new employees acquire the necessary knowledge, skills, and behaviours in order to become effective organizational members.

Building Business Relationships

Necessary business relationships for a supervisor will likely be:

  1. Relationships with customers
  2. Relationships with team members
  3. Relationships with mid-level or upper-level management
  4. Relationships with suppliers


Supervisor Skills

A Qualification in Business

This is not always expected by a business.

However, we recommend this so you have the necessary foundation skills and knowledge.

Previous Experience

This skill is not always expected when applying for a job.

However, it is always good to have, experience doesn’t always have to be in a work environment.

Organisational Skills

This skill is important as you will likely be managing a team of individuals.

Solid written and verbal communication skills

It is important to have good writing skills; for instance, to be able to use things like Microsoft office.

Leadership Skills

Supervisors with leadership skills help bring accountability to their teams. This may be by creating a supportive and motivating work environment.

Priority Management

Supervisors with time and priority management skills can boost productivity and efficiency.


Average Pay Supervisor’s

According to the average pay for a supervisor is AU$72,73


How to become a Supervisor

If this career sounds like something you want to do, we can help you!

Firstly, consider enrolling in our Certificate IV in Leadership and Management

OR; Enrol in our Certificate IV in Business

OR; Enrol in our Certificate IV in Business (Operations)

OR; Enrol in our Certificate IV in Business (Administration)

OR; Enrol in our Diploma of Business

OR; Enrol in our Diploma of Business (Operations)

OR; Enrol in our Diploma of Leadership and Management


All of the above courses are nationally recognised and qualify individuals for a role as a supervisor.



Head to the course page link and select enrol now

Once your enrolment application has been received, we will start processing your application.

After that, your application will take 1 business day to process.



Contact a learning and development consultant at LET Training.

They will be able to send you an information pack on the course and give you a call to discuss your study needs further.

CONTACT LET (02) 9633 3929

About LET Training

LET Training provides nationally recognised online training courses. From Human Resources to Leadership & Management, Business & Administration and Work Health & Safety, all of our courses are delivered entirely online. You can study anywhere, anytime.
As a National Registered Training Organisation (RTO no.41179), LET Training is proud to deliver online training courses at a variety of levels. All students studying with LET Training will receive support from our dedicated trainers five-days-a-week.
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